Communication – An Introduction 2hrs

Communication – An Introduction 2hrs

REF COM 01 | Elements of competence SHC 21 Care Certificate standard 2 and 6

Qualification and credit framework Registered nurses wishing to incorporate training into P.R.E.P portfolio’s

This course contributes toward the recommended guided learning hours, you should carry out practice reflection, document and attach subsequent evidence from this training


The course is introduces the central importance of communication with a range of people, ways to reduce barriers to communication, and issues of confidentiality.

Who should attend?

This unit is relevant to workers who provide direct personal care to clients in all care settings – hospital, residential, day- or foster-care or in the client’s own home.

Proposed Learner Outcomes - The worker must be able to
  • Understand why communication is important in the work setting
  • Meet the communication and language needs, wishes and preferences of individuals
  • Reduce barriers to communication
  • Apply principles and practices relating to confidentiality at work
How many candidates may attend?
This training is not limited in numbers.

Equivalent Relevant information

  1. Certificates are issued for each learners and if dated, are valid to that period. N.B Learners attending must complete the entire duration of the training to qualify for a certificate.
  2. A learner assessment may be required post training for audit and PDP purposes.

Registration details are kept by us for Seven years and are legal documents. It is important to register in block capitals clearly on the day.

How to book your course

Please call us on 0208 144 9491. You can also submit our online booking enquiry form too.

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