Responding to concerns or complaints 6hrs

Responding to concerns or complaints 6hrs

REF DGR01 | Elements of Competence J/602/2336

Qualification and credit framework Registered nurses wishing to incorporate training into P.R.E.P portfolio’s

This course contributes toward the recommended guided learning hours, you should carry out practice reflection, document and attach subsequent evidence from this training


This course will enhance the learner’s knowledge, understanding and
skills required to developing, implementing and reviewing procedures and
practices to address concerns and complaints. It covers the relevant regulatory
requirements, codes of practice and relevant guidance, and analyses the impact
of these on service

Who should attend?

This training is relevant to new team leaders and managers and also team
leaders and managers who wish to enhance or update their knowledge and

Proposed Learner Outcomes - The worker must be able to

• Identify the regulatory requirements, codes of practice and relevant
guidance for managing concerns and complaints in own area of work
• Analyse how regulatory requirements, codes of practice and relevant
guidance for managing concerns and complaints affect service
provision within own area of work
• Explain why individuals might be reluctant to raise concerns and make
• Outline steps that can be taken to encourage individuals to raise
concerns or complaints
• Promote a person centred approach to addressing concerns and
• ensure that others are informed about the procedure for raising
concerns or making complaints
• Use supervision to support workers to recognise and address
• concerns and complaints.
• Implement systems and procedures which address concerns and
complaints and fully inform the complainant of the outcome within
agreed time frames

How many candidates may attend?
This training is not limited in numbers.

Equivalent Relevant information

Equivalent Relevant information
1. Certificates are issued for each learner and if dated, are valid to that period. N.B Learners attending
must complete the entire duration of the training to qualify for a certificate.
2. A learner assessment may be required post training for audit and PDP purposes.

Registration details are kept by us for Seven years and are legal documents. It is important to register in block capitals clearly on the day.

How to book your course

Please call us on 0208 144 9491. You can also submit our online booking enquiry form too.

View Terms & Conditions of Postponement

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