Care Certificate

Care Certificate Levels


Care Certificate: 1. Understanding your role
1.1 Understand their own role
1.2 Work in ways that have been agreed with their employer
1.3 Understand working relationships in health and social care
1.4 Work in partnership with others
Care Certificate: 2. Your personal development
2.1 Agree a personal development plan
2.2 Develop their knowledge, skills and understanding

Care Certificate: 3. Duty of care
3.1 Understand how duty of care contributes to safe practice
3.2 Understand the support available for addressing dilemmas that may arise about duty of care
3.3 Deal with Comments and complaints
3.4 Deal with Incidents, errors and near misses
3.5 Deal with confrontation and difficult situations

Care Certificate: 4. Equality and Diversity
4.1 Understand the importance of equality and inclusion
4.2 Work in an inclusive way
4.3 Access information, advice and support about diversity, equality and inclusion

Care Certificate: 5. Work in a person centred way
5.1 Understand person centred values
5.2 Understand working in a person centred way
5.3 Demonstrate awareness of the individuals immediate environment and make changes to address factors that may be causing discomfort or distress
5.4 Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals
5.5 Support individuals to minimise pain or discomfort
5.6 Support the individual to maintain their identity and self- esteem
5.7 Support the individual using person centred values

Care Certificate: 6. Communication
6.1 Understand the importance of effective communication at work
6.2 Understand how to meet the communication and language needs, wishes and preferences of individuals
6.3 Understand how to promote effective communication
6.4 Understand the principles and practices relating to confidentiality
6.5 Use appropriate verbal and non-verbal communication
6.6 Support the use of appropriate communication aids/ technologies

Care Certificate: 8. Fluids and Nutrition
8.1 Dysphagia and the IDDSI Framework
8.2 Digital Rectal stimulation
8.3 Gastrostomy Care
8.4 Dyspraxia
8.5 Eating Disorders
8.6 Principles of Nutrition and Diet
8.7 CIEH Award Level 2 in food safety – refresher
8.8 CIEH Level 2 Award in food safety
8.9 Food Safety Awareness

Care Certificate: 9. Awareness of mental health, dementia and learning disability
9.1 Cornelia dLange Syndrome
9.2 Self harm, suicide awareness and ligature procedures
9.3 An introduction to Positive behaviour supporte
9.4 Positive Behaviour Support 12hrs with practical ODLQC Accredited
9.5 Supporting people who self harm
9.6 Huntingdon’s Disease
9.7 Challenging behaviour with Mental Health Awareness
9.8 Addictive behaviours
9.9 Challenging behaviour in Dementia Services
9.10 Obsessive Compulsive Disorders

Care Certificate: 10. Safeguarding Adults
10.1 Safeguarding and protection of adults, children and young people update
10.2 Safeguarding and protection of adults
10.3 Safeguarding – the role of Managers

Care Certificate: 11. Safeguarding Children
11.1 Safeguarding and protection of adults, children and young people update
11.2 Safeguarding and protection of children and young people update
11.3 Safeguarding and protection of Children
11.4 Safeguarding – the role of Managers

Care Certificate: 12. Basic Life Support
12.1 An introduction to Anaphylaxis support
12.2 Emergency First Aid at Work (HSE)
12.3 An introduction to first aid skills

Care Certificate: 13. Health and Safety
13.1 Fire Safety Awareness
13.2 Drugs, Alcohol and New Psychoactive Substances
13.4 Personal Care and Medication
Medication, Poly Pharmacy
Epilepsy, Rectal Diazepam and Buccal Midazolam
Medication to promote good mental health
13.5 Administration of Medication to individuals with Dementia

13.3 Risk Assessors in Manual Handling
Moving and Positioning
Health and Safety Competent Risk Assessors
CIEH Level 2 Award in Health and Safety in Social Care
13.7 Fire Safety Awareness

13.7 Fire Safety Awareness
13.3 Elements of Competence - Care Certificate Standard
Moving and Positioning

Care Certificate: 14. Handling information
14.1 General Data Protection Regulations
14.2 Supporting care plan activities with consultancy
14.3 Observation and reporting skills
14.4 Support care plan activities

Care Certificate: 15. Infection prevention and Control
15.1 COVID-19 and Infection Control champion
15.2 Infection Control Appointed Person
15.3 Control and management of Infection

Registered Nurses
SEPSIS Awareness
GDPR Regulations
Care Plan Champion
Stoma Care
Syringe Driver Training
Verification of Death Procedure for Registered Nurses

Care Certifitcate Image

What is the Care Certificate?

The Care Certificate was introduced on the 1st April 2015 and was designed to replace the common induction standards previously used for care support workers new to care or who do not have evidence of previous training.

It offers a structured and comprehensive start and is one element of the training and education that will make new staff ready to practice within their specific sector.  Although the Care Certificate is designed for new staff,  it is also offers opportunities for existing staff to refresh or improve their knowledge. 

The Care Certificate sets out explicitly the learning outcomes, how to assess learner competency,  and creates a base line  standard for care support workers to achieve in order to be fit for purpose. To find out more and watch a detailed and informative video about the care certificate please click here

How we can help with the Care Certificate

We can offer you and your team comprehensive support towards completing the care certificate. Use the menu to the left detailing each of the 15 standards  to see what training we can offer on site to your team that are relevant to the module they are completing.  This is the most cost effective way of completing the training units and it ensures the training is relevant to your workplace and your service users. Units can be made up in a modular way and workbooks can be completed during the training. Its fast, effective and saves managers a great deal of time, time they know they don’t have!

We can also offer:

  • On site assessment and supervision of staff  whilst carrying out their duties
  • marking learner workbooks and providing constructive feedback and support
  • Distance learning options where units are not able to be completed in the workplace
  • 5 day Accredited training that cover all the units. Ideal for larger companies with regularly more than 10 staff to induct every three months. This option costs from just £165 per person for all 5 days (based on 12 staff attending).

As each situation is unique, for an accurate quote of costs call with your specific details. We believe training should be accessible and available for all, embedded into care practice. Hence it should not be considered a cash cow!  Our prices are, and always have been, very fair and the best we can offer you without compromising on the quality of our services.


A number of free resources have been provided to support you which you can access on this page.

1. Induction Workbooks 

To access the  Care certificate induction Workbooks  full set click here

2. Care Certificare Q and A ‘s

To access the Care certificate questions  and answers document click here

3. Self assessment tool 

To access the Care certificate self assessment tool click here

4. Frequently asked Questions 

To access the Care certificate FAQ’s click here

5. Care Certificate Final Certificate template 

To access the Care certificate final certificate template click here